Privacy Policy

1. What Information We Collect

We collect personal and non-personal information in the following ways:

a. Information You Provide Directly

• During registration: name, email address, password, role (homeowner or contractor)
• For contractors: business name, location, and service offerings
• For KYC (via Escrow.com): identity documents, proof of address, and business registration (collected directly by Escrow.com)

b. Automatically Collected Information

• IP address, browser type, device data, and usage logs
• Referral source and access timestamps
• Pages visited and actions taken within the platform

We may use cookies and similar technologies to track usage patterns and improve performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To match homeowners with contractors
• To facilitate transactions via Escrow.com
• To enforce platform rules and protect against fraud
• To provide customer support
• To improve our platform's features and user experience
• To comply with legal or regulatory obligations

We do not sell or rent your personal data.

3. Sharing of Information

We share your data only as necessary:

a. With Escrow.com

For payment processing and identity verification. Please refer to Escrow.com's Privacy Policy for details.

b. With other users (limited exposure)

• Homeowners may see contractor profiles (name, general location, services)
• Contractors may see homeowner project posts

We do not display personal contact information. All communication between users occurs externally and at their discretion.

c. With service providers

We may share limited data with third-party services that help us operate (e.g., analytics tools, email providers), subject to strict confidentiality agreements.

d. When required by law

We may disclose information to authorities if legally obligated or to protect our rights and users.

4. Data Retention

We retain your data as long as your account is active or as required for:

• Legal, tax, or regulatory obligations
• Fraud prevention or dispute resolution
• Service improvement and audit compliance

Users may request data deletion by emailing naiiledinfo@gmail.com. Full account deletion is manual and subject to confirmation.

5. Your Rights

As a Canadian user, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Withdraw consent (where applicable)
• Request deletion of your data
• File a complaint with the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca/)

To exercise these rights, contact naiiledinfo@gmail.com.

6. Data Security

We take reasonable physical, technical, and administrative safeguards to protect your personal data, including:

• SSL encryption during transmission
• Access control to sensitive records
• Limited retention of unnecessary information

No method of online transmission or storage is 100% secure, but we follow industry best practices.

7. Children's Privacy

Naiiled is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted information, we will delete it promptly.

8. Third-Party Links

Our platform may contain links to third-party websites or services (e.g., Escrow.com). We are not responsible for the content or privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date. If changes are significant, we may notify you via email or an in-platform notice.

10. Contact Us

For privacy-related questions, access requests, or data concerns, contact: