Naiiled Platform Inc.
Effective Date: March 11, 2026
Contact: naiiledinfo@gmail.com
1. Introduction and Acceptance
These Terms and Conditions ("Terms") govern your access to and use of the Naiiled platform ("Platform"), operated by Naiiled Platform Inc. ("Naiiled," "we," "us," or "our").
By registering an account, accessing, or using the Platform in any way, you ("User") agree to be bound by these Terms in their entirety. If you do not agree, you must not use the Platform.
2. Platform Role — Intermediary Only
Naiiled is a technology platform that connects homeowners with independent contractors ("Builders"). Naiiled is not a party to any agreement, transaction, or contract entered into between a homeowner and a Builder.
- Naiiled does not employ, endorse, certify, guarantee, warrant, or supervise any Builder or the work they perform.
- Naiiled is not responsible for the quality, safety, timeliness, legality, suitability, or outcome of any work performed by a Builder.
- Homeowners and Builders are independent parties acting on their own behalf. Any contract for services is solely between the homeowner and the Builder.
- Naiiled has no control over, and is not responsible for, the conduct of any User on or off the Platform.
3. Eligibility and Accounts
3.1 Eligibility
- You must be at least 18 years of age and legally capable of entering into binding contracts under applicable Canadian law.
- By creating an account, you represent and warrant that you meet these requirements.
3.2 Account Responsibility
- You are responsible for providing accurate, complete, and up-to-date information during registration and throughout your use of the Platform.
- You are solely responsible for maintaining the confidentiality of your account credentials.
- You must immediately notify Naiiled at naiiledinfo@gmail.com of any unauthorized access to or use of your account.
- Naiiled is not liable for any loss or damage arising from your failure to safeguard your credentials.
3.3 One Account Per Person
- Users may maintain only one account per person. Creating duplicate accounts may result in immediate termination.
4. Builder Obligations
By using the Platform as a Builder, you represent, warrant, and agree that:
- You hold all required licenses, permits, certifications, and insurance necessary to perform the services you offer in the applicable jurisdiction.
- You are solely responsible for compliance with all applicable federal, provincial, and local laws, including workplace safety, labour, and tax laws.
- All income received through the Platform is taxable, and you are solely responsible for reporting and remitting all applicable taxes.
- You must complete Stripe Connect identity verification (KYC/AML) before receiving any payouts.
- All portfolio images, descriptions, qualifications, and representations you post are truthful and accurate.
- You will not misrepresent your experience, credentials, or the scope of services you intend to provide.
5. Homeowner Obligations
By using the Platform as a Homeowner, you represent, warrant, and agree that:
- You will post accurate, complete, and lawful job descriptions.
- You will respond to Builder inquiries and requests in a timely manner.
- Once you accept a quote and initiate payment via Stripe Checkout, funds are committed and subject to the refund terms in Section 6.
- You will not attempt to engage or solicit Builders outside the Platform to circumvent fees or these Terms.
- You are responsible for ensuring the work location is safe and accessible for Builders.
6. Payments, Fees, and Milestones
6.1 Payment Processing
All payments on the Platform are processed exclusively through Stripe. Naiiled Platform Inc. does not directly hold, collect, or store payment card information. By making or receiving payments through the Platform, you agree to Stripe's Terms of Service and Privacy Policy.
6.2 Fees
- A homeowner service fee (a percentage of the quoted amount) is added to the total charged to the homeowner at checkout.
- A builder service fee (a percentage of the quoted amount) is deducted from the builder's payout.
- Applicable fees are disclosed to both parties at the time of checkout.
6.3 Milestone-Based Release
- Upon payment, funds are held by Stripe and released to the Builder in multiple milestone installments. The number of milestones may vary per job and is determined based on Stripe's per-transfer limits and the total job value.
- Milestone release is controlled by the homeowner through Stripe. The homeowner is responsible for releasing each milestone upon satisfactory completion of the corresponding phase of work.
- Naiiled has no obligation to intervene in, accelerate, or compel the release or withholding of any milestone payment.
- Disputes regarding milestone release are between the homeowner and the Builder. Naiiled may, at its sole discretion, assist in resolving disputes but is under no obligation to do so.
6.4 Refunds
- No refunds will be issued once payment has been captured by Stripe (i.e., after
payment_intent.succeeded).
- If a job is cancelled prior to payment being captured, any pre-authorization holds will be released in accordance with Stripe's policies.
- Naiiled is not responsible for any losses arising from failed, disputed, or reversed payments.
7. Affiliate Program
7.1 Eligibility
The affiliate program is available only to registered affiliates — a distinct user class on the Platform. Builders do not automatically receive an affiliate code.
7.2 Commissions
- Affiliate commissions are earned only when the final milestone of an associated job is successfully released.
- Commissions are calculated as a percentage of the job's total quoted amount, as determined by Naiiled at the time of checkout.
7.3 Payouts
- Affiliate payouts are processed at the end of each calendar month where technically and operationally possible.
- Naiiled does not guarantee that payouts will be made on any specific date. Payouts may be delayed due to Stripe processing times, verification requirements, or other operational factors.
- A verified Stripe connected account is required to receive affiliate payouts.
7.4 Program Changes
- Naiiled reserves the right to modify, suspend, or terminate the affiliate program, commission rates, or payout terms at any time, with or without notice.
7.5 Tax Responsibility
- Affiliate commissions constitute taxable income. Affiliates are solely responsible for reporting and remitting all applicable taxes on commissions received.
8. User Content
8.1 License Grant
By submitting or uploading content to the Platform — including job descriptions, images, portfolio photos, quotes, and reviews — you grant Naiiled Platform Inc. a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display, distribute, and store such content solely for the purpose of operating and improving the Platform.
8.2 Content Standards
You must not submit content that is:
- Illegal, fraudulent, defamatory, obscene, or harassing
- Infringing on the intellectual property rights of any third party
- False, misleading, or deceptive
8.3 Reviews
- Reviews submitted on the Platform must be honest, first-hand, and based on genuine experiences.
- Submitting fake, incentivized, or malicious reviews is a material breach of these Terms and may result in immediate account termination.
9. Prohibited Conduct
You agree not to:
- Circumvent or attempt to circumvent the Platform to conduct transactions directly with Users met through the Platform, in order to avoid fees or these Terms ("off-platform transactions").
- Engage in fraudulent payment activity, initiate unjustified chargebacks, or abuse Stripe's dispute mechanisms.
- Harass, threaten, discriminate against, or intimidate any other User.
- Misrepresent your identity, qualifications, or credentials.
- Use automated scripts, bots, scrapers, or crawlers to access the Platform.
- Reverse-engineer, decompile, or attempt to extract source code from the Platform.
- Use the Platform for any unlawful purpose.
10. Limitation of Liability
10.1 No Warranties
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Naiiled does not warrant that:
- The Platform will be uninterrupted, error-free, or secure.
- Any Builder is licensed, insured, qualified, or fit to perform any particular service.
- Any job will be completed to the homeowner's satisfaction.
10.2 Exclusion of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NAIILED PLATFORM INC. SHALL NOT BE LIABLE FOR:
- The quality, safety, legality, or outcome of any work performed by a Builder.
- Any property damage, personal injury, or financial loss arising from work performed through the Platform.
- Any disputes between homeowners and Builders.
- Delays in milestone payments or affiliate payouts.
- Loss of data, business interruption, or technical failures.
- Any indirect, incidental, special, consequential, or punitive damages.
10.3 Liability Cap
IN NO EVENT SHALL NAIILED PLATFORM INC.'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE TOTAL FEES PAID BY YOU TO NAIILED IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
10.4 Indemnification
You agree to indemnify, defend, and hold harmless Naiiled Platform Inc., its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your use of or inability to use the Platform.
- Your violation of these Terms.
- Your violation of any applicable law or third-party rights.
- Any dispute between you and another User.
- Any work performed or received through the Platform.
11. Dispute Resolution
11.1 User Disputes
Disputes between homeowners and Builders are to be resolved directly between those parties. Naiiled may, but is not obligated to, facilitate communication or mediation.
11.2 Arbitration
Any claim or dispute arising out of or relating to these Terms or your use of the Platform that cannot be resolved informally shall be submitted to binding arbitration in the Province of Ontario, Canada, in accordance with applicable arbitration rules. Each party bears their own costs unless otherwise awarded by the arbitrator.
11.3 Class Action Waiver
YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST NAIILED PLATFORM INC.
11.4 Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
12. Intellectual Property
- All content, trademarks, logos, software, and materials on the Platform are the property of Naiiled Platform Inc. or its licensors.
- You may not reproduce, distribute, or create derivative works from Naiiled's intellectual property without express written permission.
- You retain ownership of the content you upload, subject to the license granted in Section 8.
13. Termination
- Naiiled may suspend or terminate your account at any time, with or without notice, for any violation of these Terms or for any other reason at Naiiled's sole discretion.
- Upon termination, your access to the Platform will be revoked. Outstanding payments in progress at the time of termination will be processed where reasonably possible, subject to Stripe's policies.
- The following sections survive termination: Section 2 (Platform Role), Section 10 (Limitation of Liability), Section 11 (Dispute Resolution), Section 12 (Intellectual Property), and Section 8.1 (License Grant).
14. Changes to These Terms
Naiiled Platform Inc. may modify these Terms at any time. Changes will be effective upon posting to the Platform or notification to your registered email address. Your continued use of the Platform after any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform.
15. Miscellaneous
- Entire Agreement: These Terms constitute the entire agreement between you and Naiiled Platform Inc. regarding your use of the Platform and supersede all prior agreements.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
- No Waiver: Failure by Naiiled to enforce any provision of these Terms does not constitute a waiver of that provision.
- Contact: naiiledinfo@gmail.com
Last updated: March 11, 2026
